G
When to choose Gorgias
- Built specifically for Shopify/Magento
- Order actions directly in tickets
- Great social media integration
Gorgias vs LiveAgent
Choosing between Gorgias and LiveAgent? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ShopifyE-commerceSocialAffordableLive chatCall center
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When to choose LiveAgent
- Excellent live chat and call center features
- Very affordable
- 200+ integrations
Key differences between Gorgias and LiveAgent
| Factor | Gorgias | LiveAgent |
|---|---|---|
| Best fit | ecommerce and retail support teams | small and mid-sized support teams |
| Starting price | From $10/agent/mo | From $9/agent/mo |
| G2-style rating | 4.6/5 | 4.5/5 |
| Main focus | commerce-focused support workflows and order context | ticket management, collaboration, and support operations |
| Category | ecom | smb |
Gorgias limitations
- Pricing based on ticket volume (can get expensive)
- Not suitable for B2B/SaaS
- Limited reporting
LiveAgent limitations
- UI is somewhat cluttered
- Mobile app lacks features
Switching from Gorgias to LiveAgent or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.