G
When to choose Gorgias
- Built specifically for Shopify/Magento
- Order actions directly in tickets
- Great social media integration
Gorgias vs Kayako
Choosing between Gorgias and Kayako? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ShopifyE-commerceSocialEmailLive chatLegacy
K
When to choose Kayako
- Unified customer journey
- Good live chat
Key differences between Gorgias and Kayako
| Factor | Gorgias | Kayako |
|---|---|---|
| Best fit | ecommerce and retail support teams | small and mid-sized support teams |
| Starting price | From $10/agent/mo | From $15/agent/mo |
| G2-style rating | 4.6/5 | 4/5 |
| Main focus | commerce-focused support workflows and order context | AI-assisted support and automation |
| Category | ecom | smb |
Gorgias limitations
- Pricing based on ticket volume (can get expensive)
- Not suitable for B2B/SaaS
- Limited reporting
Kayako limitations
- Product development has slowed down
- Support can be unresponsive
Switching from Gorgias to Kayako or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.