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When to choose Gorgias
- Built specifically for Shopify/Magento
- Order actions directly in tickets
- Great social media integration
Gorgias vs Jitbit Helpdesk
Choosing between Gorgias and Jitbit Helpdesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ShopifyE-commerceSocialOn-premiseEmailClassic
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When to choose Jitbit Helpdesk
- SaaS and on-premise options
- Email-first simplicity
- Unlimited attachment size
- Good API
Key differences between Gorgias and Jitbit Helpdesk
| Factor | Gorgias | Jitbit Helpdesk |
|---|---|---|
| Best fit | ecommerce and retail support teams | IT and internal service teams |
| Starting price | From $10/agent/mo | From $29/agent/mo |
| G2-style rating | 4.6/5 | 4.4/5 |
| Main focus | commerce-focused support workflows and order context | AI-assisted support and automation |
| Category | ecom | smb, itsm |
Gorgias limitations
- Pricing based on ticket volume (can get expensive)
- Not suitable for B2B/SaaS
- Limited reporting
Jitbit Helpdesk limitations
- Basic UI
- Limited social channel support
- No 24/7 phone support
Switching from Gorgias to Jitbit Helpdesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.