Gorgias vs Ivanti

Choosing between Gorgias and Ivanti? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ShopifyE-commerceSocialITSMEnterpriseEndpoint

When to choose Gorgias

  • Built specifically for Shopify/Magento
  • Order actions directly in tickets
  • Great social media integration

When to choose Ivanti

  • Enterprise ITSM
  • Strong endpoint management
  • Good for hybrid IT
  • 40k+ customers

Key differences between Gorgias and Ivanti

FactorGorgiasIvanti
Best fitecommerce and retail support teamsenterprise and mid-market teams
Starting priceFrom $10/agent/moCustom pricing
G2-style rating4.6/54.2/5
Main focuscommerce-focused support workflows and order contextITSM workflows, service requests, and asset-related support
Categoryecomitsm, enterprise

Gorgias limitations

  • Pricing based on ticket volume (can get expensive)
  • Not suitable for B2B/SaaS
  • Limited reporting

Ivanti limitations

  • Complex implementation
  • Legacy feel in some modules
  • Expensive

Switching from Gorgias to Ivanti or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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