G
When to choose Gorgias
- Built specifically for Shopify/Magento
- Order actions directly in tickets
- Great social media integration
Gorgias vs HappyFox
Choosing between Gorgias and HappyFox? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ShopifyE-commerceSocialSLAClean UITasks
H
When to choose HappyFox
- Strong SLA management
- Clean interface
- Good task management
Key differences between Gorgias and HappyFox
| Factor | Gorgias | HappyFox |
|---|---|---|
| Best fit | ecommerce and retail support teams | small and mid-sized support teams |
| Starting price | From $10/agent/mo | From $29/agent/mo |
| G2-style rating | 4.6/5 | 4.5/5 |
| Main focus | commerce-focused support workflows and order context | ticket management, collaboration, and support operations |
| Category | ecom | mid |
Gorgias limitations
- Pricing based on ticket volume (can get expensive)
- Not suitable for B2B/SaaS
- Limited reporting
HappyFox limitations
- Pricing tiers are opaque
- No free plan
Switching from Gorgias to HappyFox or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.