G
When to choose Gorgias
- Built specifically for Shopify/Magento
- Order actions directly in tickets
- Great social media integration
Gorgias vs Gladly
Choosing between Gorgias and Gladly? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ShopifyE-commerceSocialB2CPeople-centricEnterprise
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When to choose Gladly
- Radical 'people-centric' approach
- Great for B2C
- Unified timeline
Key differences between Gorgias and Gladly
| Factor | Gorgias | Gladly |
|---|---|---|
| Best fit | ecommerce and retail support teams | enterprise and mid-market teams |
| Starting price | From $10/agent/mo | From $150/agent/mo |
| G2-style rating | 4.6/5 | 4.5/5 |
| Main focus | commerce-focused support workflows and order context | ticket management, collaboration, and support operations |
| Category | ecom | enterprise |
Gorgias limitations
- Pricing based on ticket volume (can get expensive)
- Not suitable for B2B/SaaS
- Limited reporting
Gladly limitations
- Very high entry price
- Not ideal for B2B/ITSM
Switching from Gorgias to Gladly or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.