G
When to choose Gorgias
- Built specifically for Shopify/Magento
- Order actions directly in tickets
- Great social media integration
Gorgias vs eGain
Choosing between Gorgias and eGain? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ShopifyE-commerceSocialEnterpriseAIOmnichannel
e
When to choose eGain
- Enterprise omnichannel
- Strong knowledge management
- AI-first since late 1990s
Key differences between Gorgias and eGain
| Factor | Gorgias | eGain |
|---|---|---|
| Best fit | ecommerce and retail support teams | enterprise and mid-market teams |
| Starting price | From $10/agent/mo | Custom pricing |
| G2-style rating | 4.6/5 | 4.2/5 |
| Main focus | commerce-focused support workflows and order context | AI-assisted support and automation |
| Category | ecom | enterprise |
Gorgias limitations
- Pricing based on ticket volume (can get expensive)
- Not suitable for B2B/SaaS
- Limited reporting
eGain limitations
- Complex implementation
- Legacy feel
- Not for SMBs
Switching from Gorgias to eGain or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.