G
When to choose Gorgias
- Built specifically for Shopify/Magento
- Order actions directly in tickets
- Great social media integration
Gorgias vs eDesk
Choosing between Gorgias and eDesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ShopifyE-commerceSocialMarketplaceAmazonShopify
e
When to choose eDesk
- Designed for ecom marketplaces
- Amazon, eBay, Shopify native
- Smart inbox
Key differences between Gorgias and eDesk
| Factor | Gorgias | eDesk |
|---|---|---|
| Best fit | ecommerce and retail support teams | ecommerce and retail support teams |
| Starting price | From $10/agent/mo | From $79/agent/mo |
| G2-style rating | 4.6/5 | 4.4/5 |
| Main focus | commerce-focused support workflows and order context | commerce-focused support workflows and order context |
| Category | ecom | ecom |
Gorgias limitations
- Pricing based on ticket volume (can get expensive)
- Not suitable for B2B/SaaS
- Limited reporting
eDesk limitations
- Marketplace-focused (less useful for general support)
- Can be expensive
Switching from Gorgias to eDesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.