G
When to choose Gorgias
- Built specifically for Shopify/Magento
- Order actions directly in tickets
- Great social media integration
Gorgias vs Dynamics 365
Choosing between Gorgias and Dynamics 365? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ShopifyE-commerceSocialMicrosoftEnterpriseCRM
D
When to choose Dynamics 365
- Deep Microsoft 365 integration
- Omnichannel
- Copilot AI built-in
Key differences between Gorgias and Dynamics 365
| Factor | Gorgias | Dynamics 365 |
|---|---|---|
| Best fit | ecommerce and retail support teams | enterprise and mid-market teams |
| Starting price | From $10/agent/mo | From $50/agent/mo |
| G2-style rating | 4.6/5 | 4.1/5 |
| Main focus | commerce-focused support workflows and order context | ticket management, collaboration, and support operations |
| Category | ecom | enterprise |
Gorgias limitations
- Pricing based on ticket volume (can get expensive)
- Not suitable for B2B/SaaS
- Limited reporting
Dynamics 365 limitations
- Very complex setup
- Requires Microsoft expertise
- Expensive at scale
Switching from Gorgias to Dynamics 365 or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.