G
When to choose Gorgias
- Built specifically for Shopify/Magento
- Order actions directly in tickets
- Great social media integration
Gorgias vs DevRev
Choosing between Gorgias and DevRev? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ShopifyE-commerceSocialDev-firstProductModern
D
When to choose DevRev
- Combines CRM, support and product development
- Modern architecture
- Built for dev teams
Key differences between Gorgias and DevRev
| Factor | Gorgias | DevRev |
|---|---|---|
| Best fit | ecommerce and retail support teams | SaaS and product-led support teams |
| Starting price | From $10/agent/mo | Custom pricing |
| G2-style rating | 4.6/5 | 4.6/5 |
| Main focus | commerce-focused support workflows and order context | ticket management, collaboration, and support operations |
| Category | ecom | saas |
Gorgias limitations
- Pricing based on ticket volume (can get expensive)
- Not suitable for B2B/SaaS
- Limited reporting
DevRev limitations
- Very new
- Not a traditional helpdesk
- Niche focus
Switching from Gorgias to DevRev or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.