G
When to choose Gorgias
- Built specifically for Shopify/Magento
- Order actions directly in tickets
- Great social media integration
Gorgias vs ConnectWise
Choosing between Gorgias and ConnectWise? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ShopifyE-commerceSocialMSPPSA+RMMLegacy
C
When to choose ConnectWise
- Very comprehensive MSP platform
- Massive ecosystem
- 25k+ customers
- Mature community
Key differences between Gorgias and ConnectWise
| Factor | Gorgias | ConnectWise |
|---|---|---|
| Best fit | ecommerce and retail support teams | IT and internal service teams |
| Starting price | From $10/agent/mo | Custom pricing |
| G2-style rating | 4.6/5 | 4.1/5 |
| Main focus | commerce-focused support workflows and order context | ITSM workflows, service requests, and asset-related support |
| Category | ecom | itsm |
Gorgias limitations
- Pricing based on ticket volume (can get expensive)
- Not suitable for B2B/SaaS
- Limited reporting
ConnectWise limitations
- Complex and expensive
- Notoriously clunky UI
- Steep learning curve
Switching from Gorgias to ConnectWise or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.