G
When to choose Gorgias
- Built specifically for Shopify/Magento
- Order actions directly in tickets
- Great social media integration
Gorgias vs Chatwoot
Choosing between Gorgias and Chatwoot? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ShopifyE-commerceSocialOpen-sourceOmnichannelIntercom alternative
C
When to choose Chatwoot
- Open-source omnichannel
- Good alternative to Intercom
- WhatsApp, Instagram, Twitter native
Key differences between Gorgias and Chatwoot
| Factor | Gorgias | Chatwoot |
|---|---|---|
| Best fit | ecommerce and retail support teams | small teams and budget-conscious organizations |
| Starting price | From $10/agent/mo | Free plan / low-cost entry |
| G2-style rating | 4.6/5 | 4.6/5 |
| Main focus | commerce-focused support workflows and order context | omnichannel customer conversations |
| Category | ecom | free |
Gorgias limitations
- Pricing based on ticket volume (can get expensive)
- Not suitable for B2B/SaaS
- Limited reporting
Chatwoot limitations
- Requires technical setup
- Self-hosted maintenance
Switching from Gorgias to Chatwoot or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.