F
When to choose Front
- Familiar email-like interface
- Great for account management
- Seamless collaboration
Front vs Vivantio
Choosing between Front and Vivantio? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
EmailCollaborationAccount mgmtB2BESMITSM
V
When to choose Vivantio
- B2B customer service focus
- Flexible
- ESM capabilities
Key differences between Front and Vivantio
| Factor | Front | Vivantio |
|---|---|---|
| Best fit | SaaS and product-led support teams | small and mid-sized support teams |
| Starting price | From $19/agent/mo | From $42/agent/mo |
| G2-style rating | 4.7/5 | 4.3/5 |
| Main focus | AI-assisted support and automation | ticket management, collaboration, and support operations |
| Category | smb, saas | mid |
Front limitations
- Lacks traditional ticketing features like portal/KB
- Expensive for what it is
Vivantio limitations
- Learning curve
- Less known
- UI is dated
Switching from Front to Vivantio or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.