Front vs Kayako

Choosing between Front and Kayako? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

EmailCollaborationAccount mgmtEmailLive chatLegacy

When to choose Front

  • Familiar email-like interface
  • Great for account management
  • Seamless collaboration

When to choose Kayako

  • Unified customer journey
  • Good live chat

Key differences between Front and Kayako

FactorFrontKayako
Best fitSaaS and product-led support teamssmall and mid-sized support teams
Starting priceFrom $19/agent/moFrom $15/agent/mo
G2-style rating4.7/54/5
Main focusAI-assisted support and automationAI-assisted support and automation
Categorysmb, saassmb

Front limitations

  • Lacks traditional ticketing features like portal/KB
  • Expensive for what it is

Kayako limitations

  • Product development has slowed down
  • Support can be unresponsive

Switching from Front to Kayako or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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