Front vs HaloITSM

Choosing between Front and HaloITSM? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

EmailCollaborationAccount mgmtITSMModernFeature-rich

When to choose Front

  • Familiar email-like interface
  • Great for account management
  • Seamless collaboration

When to choose HaloITSM

  • Modern ITSM
  • Rapidly growing
  • Feature-rich

Key differences between Front and HaloITSM

FactorFrontHaloITSM
Best fitSaaS and product-led support teamsIT and internal service teams
Starting priceFrom $19/agent/moFrom $40/agent/mo
G2-style rating4.7/54.8/5
Main focusAI-assisted support and automationITSM workflows, service requests, and asset-related support
Categorysmb, saasitsm

Front limitations

  • Lacks traditional ticketing features like portal/KB
  • Expensive for what it is

HaloITSM limitations

  • Can be overwhelming to configure
  • Smaller community

Switching from Front to HaloITSM or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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