Front vs Deskpro

Choosing between Front and Deskpro? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

EmailCollaborationAccount mgmtOn-premiseFlexibleCompliance

When to choose Front

  • Familiar email-like interface
  • Great for account management
  • Seamless collaboration

When to choose Deskpro

  • On-premise and cloud options
  • Highly flexible
  • Good for compliance sectors

Key differences between Front and Deskpro

FactorFrontDeskpro
Best fitSaaS and product-led support teamsIT and internal service teams
Starting priceFrom $19/agent/moFrom $29/agent/mo
G2-style rating4.7/54.3/5
Main focusAI-assisted support and automationITSM workflows, service requests, and asset-related support
Categorysmb, saassmb, itsm

Front limitations

  • Lacks traditional ticketing features like portal/KB
  • Expensive for what it is

Deskpro limitations

  • UI is dated
  • Smaller community
  • Less AI than modern tools

Switching from Front to Deskpro or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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