F
When to choose Front
- Familiar email-like interface
- Great for account management
- Seamless collaboration
Front vs ConnectWise
Choosing between Front and ConnectWise? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
EmailCollaborationAccount mgmtMSPPSA+RMMLegacy
C
When to choose ConnectWise
- Very comprehensive MSP platform
- Massive ecosystem
- 25k+ customers
- Mature community
Key differences between Front and ConnectWise
| Factor | Front | ConnectWise |
|---|---|---|
| Best fit | SaaS and product-led support teams | IT and internal service teams |
| Starting price | From $19/agent/mo | Custom pricing |
| G2-style rating | 4.7/5 | 4.1/5 |
| Main focus | AI-assisted support and automation | ITSM workflows, service requests, and asset-related support |
| Category | smb, saas | itsm |
Front limitations
- Lacks traditional ticketing features like portal/KB
- Expensive for what it is
ConnectWise limitations
- Complex and expensive
- Notoriously clunky UI
- Steep learning curve
Switching from Front to ConnectWise or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.