Freshservice vs Thena

Choosing between Freshservice and Thena? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMITILAsset mgmtSlack-firstB2BSaaS

When to choose Freshservice

  • Great ITIL alignment
  • Intuitive interface
  • Good asset management

When to choose Thena

  • Slack-first customer support
  • Great for B2B SaaS

Key differences between Freshservice and Thena

FactorFreshserviceThena
Best fitIT and internal service teamsSaaS and product-led support teams
Starting priceFrom $19/agent/moFrom $50/agent/mo
G2-style rating4.6/54.9/5
Main focusITSM workflows, service requests, and asset-related supportticket management, collaboration, and support operations
Categoryitsmsaas

Freshservice limitations

  • Can get expensive with add-ons
  • Customization limits compared to Jira

Thena limitations

  • Limited traditional channels

Switching from Freshservice to Thena or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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