F
When to choose Freshservice
- Great ITIL alignment
- Intuitive interface
- Good asset management
Freshservice vs ManageEngine ServiceDesk Plus
Choosing between Freshservice and ManageEngine ServiceDesk Plus? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ITSMITILAsset mgmtITSMOn-premiseAffordable
M
When to choose ManageEngine ServiceDesk Plus
- Affordable ITSM
- On-premise options
Key differences between Freshservice and ManageEngine ServiceDesk Plus
| Factor | Freshservice | ManageEngine ServiceDesk Plus |
|---|---|---|
| Best fit | IT and internal service teams | IT and internal service teams |
| Starting price | From $19/agent/mo | From $10/agent/mo |
| G2-style rating | 4.6/5 | 4.2/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ITSM workflows, service requests, and asset-related support |
| Category | itsm | itsm |
Freshservice limitations
- Can get expensive with add-ons
- Customization limits compared to Jira
ManageEngine ServiceDesk Plus limitations
- UI feels very legacy
- Complex upgrades
Switching from Freshservice to ManageEngine ServiceDesk Plus or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.