F
When to choose Freshservice
- Great ITIL alignment
- Intuitive interface
- Good asset management
Freshservice vs NinjaOne
Choosing between Freshservice and NinjaOne? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ITSMITILAsset mgmtRMMMSPEndpoint
N
When to choose NinjaOne
- Top-rated RMM on G2 (4.8)
- Excellent endpoint management
- Great UI
- 17k+ customers
Key differences between Freshservice and NinjaOne
| Factor | Freshservice | NinjaOne |
|---|---|---|
| Best fit | IT and internal service teams | IT and internal service teams |
| Starting price | From $19/agent/mo | Custom pricing |
| G2-style rating | 4.6/5 | 4.8/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ITSM workflows, service requests, and asset-related support |
| Category | itsm | itsm |
Freshservice limitations
- Can get expensive with add-ons
- Customization limits compared to Jira
NinjaOne limitations
- Ticketing is basic
- Not a full helpdesk
- Best with a PSA add-on
Switching from Freshservice to NinjaOne or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.