F
When to choose Freshservice
- Great ITIL alignment
- Intuitive interface
- Good asset management
Freshservice vs Kayako
Choosing between Freshservice and Kayako? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ITSMITILAsset mgmtEmailLive chatLegacy
K
When to choose Kayako
- Unified customer journey
- Good live chat
Key differences between Freshservice and Kayako
| Factor | Freshservice | Kayako |
|---|---|---|
| Best fit | IT and internal service teams | small and mid-sized support teams |
| Starting price | From $19/agent/mo | From $15/agent/mo |
| G2-style rating | 4.6/5 | 4/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | AI-assisted support and automation |
| Category | itsm | smb |
Freshservice limitations
- Can get expensive with add-ons
- Customization limits compared to Jira
Kayako limitations
- Product development has slowed down
- Support can be unresponsive
Switching from Freshservice to Kayako or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.