Freshservice vs Ivanti

Choosing between Freshservice and Ivanti? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMITILAsset mgmtITSMEnterpriseEndpoint

When to choose Freshservice

  • Great ITIL alignment
  • Intuitive interface
  • Good asset management

When to choose Ivanti

  • Enterprise ITSM
  • Strong endpoint management
  • Good for hybrid IT
  • 40k+ customers

Key differences between Freshservice and Ivanti

FactorFreshserviceIvanti
Best fitIT and internal service teamsenterprise and mid-market teams
Starting priceFrom $19/agent/moCustom pricing
G2-style rating4.6/54.2/5
Main focusITSM workflows, service requests, and asset-related supportITSM workflows, service requests, and asset-related support
Categoryitsmitsm, enterprise

Freshservice limitations

  • Can get expensive with add-ons
  • Customization limits compared to Jira

Ivanti limitations

  • Complex implementation
  • Legacy feel in some modules
  • Expensive

Switching from Freshservice to Ivanti or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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