Freshservice vs HelpShift

Choosing between Freshservice and HelpShift? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMITILAsset mgmtMobileGamingSDK

When to choose Freshservice

  • Great ITIL alignment
  • Intuitive interface
  • Good asset management

When to choose HelpShift

  • In-app support for mobile
  • Strong for gaming
  • SDK-based integration

Key differences between Freshservice and HelpShift

FactorFreshserviceHelpShift
Best fitIT and internal service teamsSaaS and product-led support teams
Starting priceFrom $19/agent/moCustom pricing
G2-style rating4.6/54.4/5
Main focusITSM workflows, service requests, and asset-related supportticket management, collaboration, and support operations
Categoryitsmsaas

Freshservice limitations

  • Can get expensive with add-ons
  • Customization limits compared to Jira

HelpShift limitations

  • Niche mobile focus
  • Complex SDK integration
  • Not for non-mobile

Switching from Freshservice to HelpShift or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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