Freshservice vs Gleap

Choosing between Freshservice and Gleap? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMITILAsset mgmtBug reportingVisualDev tools

When to choose Freshservice

  • Great ITIL alignment
  • Intuitive interface
  • Good asset management

When to choose Gleap

  • Visual bug reporting with screenshots
  • Session replay
  • Easy SDK integration

Key differences between Freshservice and Gleap

FactorFreshserviceGleap
Best fitIT and internal service teamsSaaS and product-led support teams
Starting priceFrom $19/agent/moFrom $29/agent/mo
G2-style rating4.6/54.8/5
Main focusITSM workflows, service requests, and asset-related supportticket management, collaboration, and support operations
Categoryitsmsaas

Freshservice limitations

  • Can get expensive with add-ons
  • Customization limits compared to Jira

Gleap limitations

  • Niche use case
  • Not a full helpdesk

Switching from Freshservice to Gleap or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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