F
When to choose Freshservice
- Great ITIL alignment
- Intuitive interface
- Good asset management
Freshservice vs Deskpro
Choosing between Freshservice and Deskpro? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ITSMITILAsset mgmtOn-premiseFlexibleCompliance
D
When to choose Deskpro
- On-premise and cloud options
- Highly flexible
- Good for compliance sectors
Key differences between Freshservice and Deskpro
| Factor | Freshservice | Deskpro |
|---|---|---|
| Best fit | IT and internal service teams | IT and internal service teams |
| Starting price | From $19/agent/mo | From $29/agent/mo |
| G2-style rating | 4.6/5 | 4.3/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ITSM workflows, service requests, and asset-related support |
| Category | itsm | smb, itsm |
Freshservice limitations
- Can get expensive with add-ons
- Customization limits compared to Jira
Deskpro limitations
- UI is dated
- Smaller community
- Less AI than modern tools
Switching from Freshservice to Deskpro or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.