F
When to choose Freshservice
- Great ITIL alignment
- Intuitive interface
- Good asset management
Freshservice vs ConnectWise
Choosing between Freshservice and ConnectWise? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ITSMITILAsset mgmtMSPPSA+RMMLegacy
C
When to choose ConnectWise
- Very comprehensive MSP platform
- Massive ecosystem
- 25k+ customers
- Mature community
Key differences between Freshservice and ConnectWise
| Factor | Freshservice | ConnectWise |
|---|---|---|
| Best fit | IT and internal service teams | IT and internal service teams |
| Starting price | From $19/agent/mo | Custom pricing |
| G2-style rating | 4.6/5 | 4.1/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ITSM workflows, service requests, and asset-related support |
| Category | itsm | itsm |
Freshservice limitations
- Can get expensive with add-ons
- Customization limits compared to Jira
ConnectWise limitations
- Complex and expensive
- Notoriously clunky UI
- Steep learning curve
Switching from Freshservice to ConnectWise or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.