F
When to choose FreeScout
- Open-source
- Free forever
- Looks like Help Scout
FreeScout vs LiveChat
Choosing between FreeScout and LiveChat? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Open-sourceSelf-hostedFreeLive chatBest-in-classChat-only
L
When to choose LiveChat
- Industry-leading real-time chat
- Sneak peek (see what customers type before sending)
- 200+ integrations
- Publicly traded
Key differences between FreeScout and LiveChat
| Factor | FreeScout | LiveChat |
|---|---|---|
| Best fit | small teams and budget-conscious organizations | small and mid-sized support teams |
| Starting price | Free plan / low-cost entry | From $20/agent/mo |
| G2-style rating | 4.8/5 | 4.5/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | free | smb |
FreeScout limitations
- Requires own hosting
- Modules cost extra
LiveChat limitations
- Not a full helpdesk — ticketing is secondary
- Full helpdesk requires separate HelpDesk.com product
Switching from FreeScout to LiveChat or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.