FreeScout vs Ivanti

Choosing between FreeScout and Ivanti? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

Open-sourceSelf-hostedFreeITSMEnterpriseEndpoint

When to choose FreeScout

  • Open-source
  • Free forever
  • Looks like Help Scout

When to choose Ivanti

  • Enterprise ITSM
  • Strong endpoint management
  • Good for hybrid IT
  • 40k+ customers

Key differences between FreeScout and Ivanti

FactorFreeScoutIvanti
Best fitsmall teams and budget-conscious organizationsenterprise and mid-market teams
Starting priceFree plan / low-cost entryCustom pricing
G2-style rating4.8/54.2/5
Main focusticket management, collaboration, and support operationsITSM workflows, service requests, and asset-related support
Categoryfreeitsm, enterprise

FreeScout limitations

  • Requires own hosting
  • Modules cost extra

Ivanti limitations

  • Complex implementation
  • Legacy feel in some modules
  • Expensive

Switching from FreeScout to Ivanti or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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