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When to choose eGain
- Enterprise omnichannel
- Strong knowledge management
- AI-first since late 1990s
eGain vs TOPdesk
Choosing between eGain and TOPdesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
EnterpriseAIOmnichannelITSMEuropeanHigher education
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When to choose TOPdesk
- European ITSM leader
- Strong in higher education
- ITIL-compliant
- ESM features
Key differences between eGain and TOPdesk
| Factor | eGain | TOPdesk |
|---|---|---|
| Best fit | enterprise and mid-market teams | enterprise and mid-market teams |
| Starting price | Custom pricing | Custom pricing |
| G2-style rating | 4.2/5 | 4.3/5 |
| Main focus | AI-assisted support and automation | ITSM workflows, service requests, and asset-related support |
| Category | enterprise | itsm, enterprise |
eGain limitations
- Complex implementation
- Legacy feel
- Not for SMBs
TOPdesk limitations
- Complex setup
- Less known outside Europe
- UI not as modern
Switching from eGain to TOPdesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.