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When to choose eGain
- Enterprise omnichannel
- Strong knowledge management
- AI-first since late 1990s
eGain vs Ivanti
Choosing between eGain and Ivanti? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
EnterpriseAIOmnichannelITSMEnterpriseEndpoint
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When to choose Ivanti
- Enterprise ITSM
- Strong endpoint management
- Good for hybrid IT
- 40k+ customers
Key differences between eGain and Ivanti
| Factor | eGain | Ivanti |
|---|---|---|
| Best fit | enterprise and mid-market teams | enterprise and mid-market teams |
| Starting price | Custom pricing | Custom pricing |
| G2-style rating | 4.2/5 | 4.2/5 |
| Main focus | AI-assisted support and automation | ITSM workflows, service requests, and asset-related support |
| Category | enterprise | itsm, enterprise |
eGain limitations
- Complex implementation
- Legacy feel
- Not for SMBs
Ivanti limitations
- Complex implementation
- Legacy feel in some modules
- Expensive
Switching from eGain to Ivanti or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.