C
When to choose Crisp
- Flat pricing per workspace (not per agent)
- Great live chat
- Simple
Crisp vs Zammad
Choosing between Crisp and Zammad? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Live chatFlat pricingSimpleOpen-sourceModern UISelf-hosted
Z
When to choose Zammad
- Open-source with genuinely modern UI
- Email, chat, Twitter, Facebook, phone in one place
- AGPL licensed — truly free
Key differences between Crisp and Zammad
| Factor | Crisp | Zammad |
|---|---|---|
| Best fit | SaaS and product-led support teams | small teams and budget-conscious organizations |
| Starting price | From $25/agent/mo | From $5/agent/mo |
| G2-style rating | 4.4/5 | 4.6/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | smb, saas | free |
Crisp limitations
- Basic ticketing features
- Limited reporting
Zammad limitations
- Self-hosting requires Linux skills
- Cloud version is pricier
- PostgreSQL-only from v7
Switching from Crisp to Zammad or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.