C
When to choose Crisp
- Flat pricing per workspace (not per agent)
- Great live chat
- Simple
Crisp vs Vivantio
Choosing between Crisp and Vivantio? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Live chatFlat pricingSimpleB2BESMITSM
V
When to choose Vivantio
- B2B customer service focus
- Flexible
- ESM capabilities
Key differences between Crisp and Vivantio
| Factor | Crisp | Vivantio |
|---|---|---|
| Best fit | SaaS and product-led support teams | small and mid-sized support teams |
| Starting price | From $25/agent/mo | From $42/agent/mo |
| G2-style rating | 4.4/5 | 4.3/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | smb, saas | mid |
Crisp limitations
- Basic ticketing features
- Limited reporting
Vivantio limitations
- Learning curve
- Less known
- UI is dated
Switching from Crisp to Vivantio or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.