C
When to choose Crisp
- Flat pricing per workspace (not per agent)
- Great live chat
- Simple
Crisp vs Trengo
Choosing between Crisp and Trengo? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Live chatFlat pricingSimpleOmnichannelWhatsAppSocial
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When to choose Trengo
- True omnichannel: WhatsApp Business, Instagram, voice, email in one inbox
- Strong in European market
- Flowbot automation
Key differences between Crisp and Trengo
| Factor | Crisp | Trengo |
|---|---|---|
| Best fit | SaaS and product-led support teams | small and mid-sized support teams |
| Starting price | From $25/agent/mo | From $15/agent/mo |
| G2-style rating | 4.4/5 | 4.5/5 |
| Main focus | ticket management, collaboration, and support operations | omnichannel customer conversations |
| Category | smb, saas | smb, mid |
Crisp limitations
- Basic ticketing features
- Limited reporting
Trengo limitations
- Pricing adds up at scale
- Some integrations less mature than Zendesk
Switching from Crisp to Trengo or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.