Crisp vs TOPdesk

Choosing between Crisp and TOPdesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

Live chatFlat pricingSimpleITSMEuropeanHigher education

When to choose Crisp

  • Flat pricing per workspace (not per agent)
  • Great live chat
  • Simple

When to choose TOPdesk

  • European ITSM leader
  • Strong in higher education
  • ITIL-compliant
  • ESM features

Key differences between Crisp and TOPdesk

FactorCrispTOPdesk
Best fitSaaS and product-led support teamsenterprise and mid-market teams
Starting priceFrom $25/agent/moCustom pricing
G2-style rating4.4/54.3/5
Main focusticket management, collaboration, and support operationsITSM workflows, service requests, and asset-related support
Categorysmb, saasitsm, enterprise

Crisp limitations

  • Basic ticketing features
  • Limited reporting

TOPdesk limitations

  • Complex setup
  • Less known outside Europe
  • UI not as modern

Switching from Crisp to TOPdesk or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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