Crisp vs Thena

Choosing between Crisp and Thena? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

Live chatFlat pricingSimpleSlack-firstB2BSaaS

When to choose Crisp

  • Flat pricing per workspace (not per agent)
  • Great live chat
  • Simple

When to choose Thena

  • Slack-first customer support
  • Great for B2B SaaS

Key differences between Crisp and Thena

FactorCrispThena
Best fitSaaS and product-led support teamsSaaS and product-led support teams
Starting priceFrom $25/agent/moFrom $50/agent/mo
G2-style rating4.4/54.9/5
Main focusticket management, collaboration, and support operationsticket management, collaboration, and support operations
Categorysmb, saassaas

Crisp limitations

  • Basic ticketing features
  • Limited reporting

Thena limitations

  • Limited traditional channels

Switching from Crisp to Thena or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

Related comparisons

Crisp vs ZendeskThena vs ZendeskCrisp vs FreshdeskThena vs FreshdeskCrisp vs IntercomThena vs IntercomCrisp vs Help ScoutThena vs Help Scout

Popular comparisons

Zendesk vs FreshdeskZendesk vs IntercomFreshdesk vs Help ScoutJira Service Management vs ZendeskSalesforce Service Cloud vs ZendeskGorgias vs Zendesk