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When to choose Crisp
- Flat pricing per workspace (not per agent)
- Great live chat
- Simple
Crisp vs Tawk.to
Choosing between Crisp and Tawk.to? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Live chatFlat pricingSimpleFreeLive chatMinimal
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When to choose Tawk.to
- 100% free forever
- Unlimited agents and chats
- 45+ languages
- 1,500+ integrations
Key differences between Crisp and Tawk.to
| Factor | Crisp | Tawk.to |
|---|---|---|
| Best fit | SaaS and product-led support teams | small teams and budget-conscious organizations |
| Starting price | From $25/agent/mo | Free plan / low-cost entry |
| G2-style rating | 4.4/5 | 4.6/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | smb, saas | free |
Crisp limitations
- Basic ticketing features
- Limited reporting
Tawk.to limitations
- Revenue model via hired agent services (can feel pushy)
- Basic helpdesk features
- Ads via Chat Page
Switching from Crisp to Tawk.to or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.