C
When to choose Crisp
- Flat pricing per workspace (not per agent)
- Great live chat
- Simple
Crisp vs osTicket
Choosing between Crisp and osTicket? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Live chatFlat pricingSimpleOpen-sourceFreePHP
o
When to choose osTicket
- Open-source
- Highly customizable
- Free
Key differences between Crisp and osTicket
| Factor | Crisp | osTicket |
|---|---|---|
| Best fit | SaaS and product-led support teams | small teams and budget-conscious organizations |
| Starting price | From $25/agent/mo | Free plan / low-cost entry |
| G2-style rating | 4.4/5 | 4.1/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | smb, saas | free |
Crisp limitations
- Basic ticketing features
- Limited reporting
osTicket limitations
- Very outdated UI
- Requires PHP/MySQL knowledge
Switching from Crisp to osTicket or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.