C
When to choose Crisp
- Flat pricing per workspace (not per agent)
- Great live chat
- Simple
Crisp vs LiveChat
Choosing between Crisp and LiveChat? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Live chatFlat pricingSimpleLive chatBest-in-classChat-only
L
When to choose LiveChat
- Industry-leading real-time chat
- Sneak peek (see what customers type before sending)
- 200+ integrations
- Publicly traded
Key differences between Crisp and LiveChat
| Factor | Crisp | LiveChat |
|---|---|---|
| Best fit | SaaS and product-led support teams | small and mid-sized support teams |
| Starting price | From $25/agent/mo | From $20/agent/mo |
| G2-style rating | 4.4/5 | 4.5/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | smb, saas | smb |
Crisp limitations
- Basic ticketing features
- Limited reporting
LiveChat limitations
- Not a full helpdesk — ticketing is secondary
- Full helpdesk requires separate HelpDesk.com product
Switching from Crisp to LiveChat or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.