C
When to choose Crisp
- Flat pricing per workspace (not per agent)
- Great live chat
- Simple
Crisp vs Kayako
Choosing between Crisp and Kayako? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Live chatFlat pricingSimpleEmailLive chatLegacy
K
When to choose Kayako
- Unified customer journey
- Good live chat
Key differences between Crisp and Kayako
| Factor | Crisp | Kayako |
|---|---|---|
| Best fit | SaaS and product-led support teams | small and mid-sized support teams |
| Starting price | From $25/agent/mo | From $15/agent/mo |
| G2-style rating | 4.4/5 | 4/5 |
| Main focus | ticket management, collaboration, and support operations | AI-assisted support and automation |
| Category | smb, saas | smb |
Crisp limitations
- Basic ticketing features
- Limited reporting
Kayako limitations
- Product development has slowed down
- Support can be unresponsive
Switching from Crisp to Kayako or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.