Crisp vs HaloITSM

Choosing between Crisp and HaloITSM? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

Live chatFlat pricingSimpleITSMModernFeature-rich

When to choose Crisp

  • Flat pricing per workspace (not per agent)
  • Great live chat
  • Simple

When to choose HaloITSM

  • Modern ITSM
  • Rapidly growing
  • Feature-rich

Key differences between Crisp and HaloITSM

FactorCrispHaloITSM
Best fitSaaS and product-led support teamsIT and internal service teams
Starting priceFrom $25/agent/moFrom $40/agent/mo
G2-style rating4.4/54.8/5
Main focusticket management, collaboration, and support operationsITSM workflows, service requests, and asset-related support
Categorysmb, saasitsm

Crisp limitations

  • Basic ticketing features
  • Limited reporting

HaloITSM limitations

  • Can be overwhelming to configure
  • Smaller community

Switching from Crisp to HaloITSM or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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