Crisp vs Groove

Choosing between Crisp and Groove? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

Live chatFlat pricingSimpleSimpleEmailSmall team

When to choose Crisp

  • Flat pricing per workspace (not per agent)
  • Great live chat
  • Simple

When to choose Groove

  • Simple email helpdesk
  • Clean inbox UI

Key differences between Crisp and Groove

FactorCrispGroove
Best fitSaaS and product-led support teamssmall and mid-sized support teams
Starting priceFrom $25/agent/moFrom $12/agent/mo
G2-style rating4.4/54.5/5
Main focusticket management, collaboration, and support operationsAI-assisted support and automation
Categorysmb, saassmb

Crisp limitations

  • Basic ticketing features
  • Limited reporting

Groove limitations

  • Development seems paused
  • Limited modern features

Switching from Crisp to Groove or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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