C
When to choose Crisp
- Flat pricing per workspace (not per agent)
- Great live chat
- Simple
Crisp vs FreeScout
Choosing between Crisp and FreeScout? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Live chatFlat pricingSimpleOpen-sourceSelf-hostedFree
F
When to choose FreeScout
- Open-source
- Free forever
- Looks like Help Scout
Key differences between Crisp and FreeScout
| Factor | Crisp | FreeScout |
|---|---|---|
| Best fit | SaaS and product-led support teams | small teams and budget-conscious organizations |
| Starting price | From $25/agent/mo | Free plan / low-cost entry |
| G2-style rating | 4.4/5 | 4.8/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | smb, saas | free |
Crisp limitations
- Basic ticketing features
- Limited reporting
FreeScout limitations
- Requires own hosting
- Modules cost extra
Switching from Crisp to FreeScout or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.