Crisp vs eGain

Choosing between Crisp and eGain? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

Live chatFlat pricingSimpleEnterpriseAIOmnichannel

When to choose Crisp

  • Flat pricing per workspace (not per agent)
  • Great live chat
  • Simple

When to choose eGain

  • Enterprise omnichannel
  • Strong knowledge management
  • AI-first since late 1990s

Key differences between Crisp and eGain

FactorCrispeGain
Best fitSaaS and product-led support teamsenterprise and mid-market teams
Starting priceFrom $25/agent/moCustom pricing
G2-style rating4.4/54.2/5
Main focusticket management, collaboration, and support operationsAI-assisted support and automation
Categorysmb, saasenterprise

Crisp limitations

  • Basic ticketing features
  • Limited reporting

eGain limitations

  • Complex implementation
  • Legacy feel
  • Not for SMBs

Switching from Crisp to eGain or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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