C
When to choose Crisp
- Flat pricing per workspace (not per agent)
- Great live chat
- Simple
Crisp vs Dynamics 365
Choosing between Crisp and Dynamics 365? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Live chatFlat pricingSimpleMicrosoftEnterpriseCRM
D
When to choose Dynamics 365
- Deep Microsoft 365 integration
- Omnichannel
- Copilot AI built-in
Key differences between Crisp and Dynamics 365
| Factor | Crisp | Dynamics 365 |
|---|---|---|
| Best fit | SaaS and product-led support teams | enterprise and mid-market teams |
| Starting price | From $25/agent/mo | From $50/agent/mo |
| G2-style rating | 4.4/5 | 4.1/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | smb, saas | enterprise |
Crisp limitations
- Basic ticketing features
- Limited reporting
Dynamics 365 limitations
- Very complex setup
- Requires Microsoft expertise
- Expensive at scale
Switching from Crisp to Dynamics 365 or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.