C
When to choose Crisp
- Flat pricing per workspace (not per agent)
- Great live chat
- Simple
Crisp vs DevRev
Choosing between Crisp and DevRev? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Live chatFlat pricingSimpleDev-firstProductModern
D
When to choose DevRev
- Combines CRM, support and product development
- Modern architecture
- Built for dev teams
Key differences between Crisp and DevRev
| Factor | Crisp | DevRev |
|---|---|---|
| Best fit | SaaS and product-led support teams | SaaS and product-led support teams |
| Starting price | From $25/agent/mo | Custom pricing |
| G2-style rating | 4.4/5 | 4.6/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | smb, saas | saas |
Crisp limitations
- Basic ticketing features
- Limited reporting
DevRev limitations
- Very new
- Not a traditional helpdesk
- Niche focus
Switching from Crisp to DevRev or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.