C
When to choose Crisp
- Flat pricing per workspace (not per agent)
- Great live chat
- Simple
Crisp vs Deskpro
Choosing between Crisp and Deskpro? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Live chatFlat pricingSimpleOn-premiseFlexibleCompliance
D
When to choose Deskpro
- On-premise and cloud options
- Highly flexible
- Good for compliance sectors
Key differences between Crisp and Deskpro
| Factor | Crisp | Deskpro |
|---|---|---|
| Best fit | SaaS and product-led support teams | IT and internal service teams |
| Starting price | From $25/agent/mo | From $29/agent/mo |
| G2-style rating | 4.4/5 | 4.3/5 |
| Main focus | ticket management, collaboration, and support operations | ITSM workflows, service requests, and asset-related support |
| Category | smb, saas | smb, itsm |
Crisp limitations
- Basic ticketing features
- Limited reporting
Deskpro limitations
- UI is dated
- Smaller community
- Less AI than modern tools
Switching from Crisp to Deskpro or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.