C
When to choose Crisp
- Flat pricing per workspace (not per agent)
- Great live chat
- Simple
Crisp vs Chatwoot
Choosing between Crisp and Chatwoot? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Live chatFlat pricingSimpleOpen-sourceOmnichannelIntercom alternative
C
When to choose Chatwoot
- Open-source omnichannel
- Good alternative to Intercom
- WhatsApp, Instagram, Twitter native
Key differences between Crisp and Chatwoot
| Factor | Crisp | Chatwoot |
|---|---|---|
| Best fit | SaaS and product-led support teams | small teams and budget-conscious organizations |
| Starting price | From $25/agent/mo | Free plan / low-cost entry |
| G2-style rating | 4.4/5 | 4.6/5 |
| Main focus | ticket management, collaboration, and support operations | omnichannel customer conversations |
| Category | smb, saas | free |
Crisp limitations
- Basic ticketing features
- Limited reporting
Chatwoot limitations
- Requires technical setup
- Self-hosted maintenance
Switching from Crisp to Chatwoot or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.