GLPI Review
GLPI is an open-source IT management platform that combines helpdesk workflows with asset tracking. It supports incidents and requests, service-catalog forms, SLA handling, and operational reporting. GLPI is a separate search intent from OTRS or Znuny and deserves its own profile.
Quick verdict
GLPI GLPI is a distinct open-source ITSM option and should not be treated as a substitute name for OTRS or Znuny.
Company context
| Founded | 2003 |
| Headquarters | France (open-source project; commercial editor: Teclib) |
| Customer / adoption signal | Not publicly disclosed |
| Notable fit | Organizations seeking open-source ITSM, helpdesk, and IT asset management |
Best fit
Use cases
- Teams seeking open-source ITSM
- Organizations connecting ticketing with asset records
- Buyers comparing GLPI with Znuny, osTicket, or Jira Service Management
Core capabilities
- Helpdesk ticketing
- Incident and request handling
- Service catalog forms
- SLA and OLA tracking
- Asset management
- Self-hosting and cloud deployment options
AI and automation
No broad autonomous-AI claim is assumed. Evaluate GLPI primarily as open-source ITSM, helpdesk, and asset-management software.
Treat vendor-reported AI claims as evaluation inputs. Verify the exact action scope, quality metrics, escalation behavior, and controls in a product demo.
AI Governance & Verification
| Control | What to verify |
|---|---|
| Human approval | Workflow-dependent |
| Confidence thresholds | Not an AI-first evaluation field |
| Audit logging | Verify configuration |
| Rollback support | Process-dependent |
| Restricted actions | Role and configuration dependent |
Independent review signals
GLPI has strong public review signals for an open-source ITSM product. Reviewers frequently value ticket and asset centralization, customization, and self-hosting. Common concerns include plugin compatibility, reporting depth, integrations, and maintenance after extensive customization.
| Source | Rating | Reviews | Scope | Link |
|---|---|---|---|---|
| G2 | 4.6 / 5 | 40 | GLPI product profile | Open source |
| Capterra | 4.5 / 5 | 41 | GLPI software profile | Open source |
| Trustpilot | Not added | — | No product-specific Trustpilot rating added | No verified product-specific profile used |
Ratings are third-party snapshots. Seller-level ratings are not mixed into product-level ratings. Refresh the counts periodically before publishing time-sensitive claims.
Pros and cons
Pros
- Open-source ITSM and asset-management platform
- G2 lists a 4.6/5 rating from 40 reviews
- Capterra lists a 4.5/5 rating from 41 reviews
- Review themes include asset visibility, customizability, ease of use, and centralized ticket handling
Cons
- Self-hosting requires operational ownership
- Plugin compatibility and upgrades should be tested carefully
- Some reviewers mention reporting and integration limitations
- Customization can increase maintenance effort
Pricing signal
GLPI is available as open-source software for self-hosting. G2 and Capterra list GLPI Network Cloud from €19 per month as a commercial cloud signal. Verify current hosting, support, and subscription terms directly with GLPI.
Best alternatives
Migration planning
Discuss a custom migration case
Help Desk Migration does not currently publish a standard automated route for GLPI. Send the source platform, target platform, entities, record volume, attachments, and timeline to the migration team for an assessment.
FAQ
GLPI is a distinct open-source ITSM option and should not be treated as a substitute name for OTRS or Znuny.
No published automated route is listed for GLPI on Help Desk Migration. Contact the migration team to discuss the source platform, target platform, entities, volume, and timeline.
Validate pricing, implementation scope, integrations, reporting, automation limits, security requirements, and the data-migration plan against your real workflow.