Z
When to choose Zoho Desk
- Very affordable
- Deep Zoho ecosystem integration
- Good AI features
Zoho Desk vs Kayako
Choosing between Zoho Desk and Kayako? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
AffordableZohoSMBEmailLive chatLegacy
K
When to choose Kayako
- Unified customer journey
- Good live chat
Key differences between Zoho Desk and Kayako
| Factor | Zoho Desk | Kayako |
|---|---|---|
| Best fit | small and mid-sized support teams | small and mid-sized support teams |
| Starting price | From $14/agent/mo | From $15/agent/mo |
| G2-style rating | 4.4/5 | 4/5 |
| Main focus | ticket management, collaboration, and support operations | AI-assisted support and automation |
| Category | smb | smb |
Zoho Desk limitations
- UI feels dated
- Customer support can be slow
- Learning curve for advanced features
Kayako limitations
- Product development has slowed down
- Support can be unresponsive
Switching from Zoho Desk to Kayako or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.