Z
When to choose Zammad
- Open-source with genuinely modern UI
- Email, chat, Twitter, Facebook, phone in one place
- AGPL licensed — truly free
Zammad vs Vivantio
Choosing between Zammad and Vivantio? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Open-sourceModern UISelf-hostedB2BESMITSM
V
When to choose Vivantio
- B2B customer service focus
- Flexible
- ESM capabilities
Key differences between Zammad and Vivantio
| Factor | Zammad | Vivantio |
|---|---|---|
| Best fit | small teams and budget-conscious organizations | small and mid-sized support teams |
| Starting price | From $5/agent/mo | From $42/agent/mo |
| G2-style rating | 4.6/5 | 4.3/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | free | mid |
Zammad limitations
- Self-hosting requires Linux skills
- Cloud version is pricier
- PostgreSQL-only from v7
Vivantio limitations
- Learning curve
- Less known
- UI is dated
Switching from Zammad to Vivantio or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.